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Privacy Policy

Heimdall Security Solutions Privacy Policy

Effective Date: 6/28/2026

At Heimdall Security Solutions (“Heimdall,” “we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding the information you entrust to us. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.

What type of information do you collect?

We collect information that you voluntarily provide when you:

  • Create an account

  • Request a quote

  • Book security services

  • Submit forms through our website

  • Contact our team

  • Subscribe to communications

  • Opt in to receive SMS notifications

The information we may collect includes:

  • Name

  • Company name

  • Email address

  • Telephone number

  • Mobile phone number

  • Mailing and service addresses

  • Login credentials

  • Communications with our company

  • Booking and service history

  • Payment and billing information (processed securely through third-party payment providers)

  • Emergency contacts

  • Special instructions related to requested security services

We also automatically collect certain technical information when you visit our website, including:

  • Internet Protocol (IP) address

  • Browser type

  • Device information

  • Operating system

  • Session information

  • Pages visited

  • Time spent on pages

  • Referring website

  • Cookies and similar technologies

  • Website performance and diagnostic information

We may also collect aggregated, anonymized, or de-identified information that cannot reasonably be used to identify an individual.

How do you collect information?

We collect information in several ways, including when you:

  • Complete forms on our website

  • Request a quote

  • Create an online account

  • Book security services

  • Contact us by email or telephone

  • Communicate through SMS

  • Submit customer support requests

  • Participate in surveys or provide feedback

Certain technical information is collected automatically through cookies, analytics tools, and our website platform to improve website performance and user experience.

Why do you collect personal information?

We collect personal information to:

  1. Provide and operate our security services.

  2. Process quotes, bookings, scheduling, and customer accounts.

  3. Verify customer identity when appropriate.

  4. Provide customer support.

  5. Communicate regarding bookings, deployments, invoices, and account activity.

  6. Send service-related email and SMS notifications when requested.

  7. Improve our website, services, and customer experience.

  8. Detect fraud, abuse, unauthorized access, or security incidents.

  9. Comply with applicable federal, state, and local laws.

  10. Maintain internal business records and operational reporting.

We do not collect more information than reasonably necessary to provide our services.

How do you store, use, share, and protect personal information?

Our website is hosted through the Wix platform. Information may be stored using Wix’s secure infrastructure and other trusted service providers that assist us in operating our business.

Payment information is processed through PCI-DSS compliant payment processors. Heimdall does not store complete payment card numbers on our own servers.

We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. While no system can guarantee absolute security, we continuously work to protect the information entrusted to us.

We do not sell your personal information.

We do not rent your personal information.

We do not share your personal information with third parties for their own marketing purposes.

Information is shared only when necessary to:

  • Deliver requested services

  • Process payments

  • Operate our website

  • Comply with legal obligations

  • Protect our legal rights or the safety of our customers, employees, or the public

How do you communicate with visitors and customers?

We may communicate with you by:

  • Email

  • Telephone

  • SMS text message

  • Postal mail

These communications may include:

  • Quote requests

  • Booking confirmations

  • Security officer dispatch notifications

  • Schedule updates

  • Appointment reminders

  • Billing notices

  • Customer support

  • Operational updates

  • Account notifications

  • Service announcements

Where required by law, marketing communications will only be sent with your consent.

SMS Privacy and Mobile Messaging

Customers may choose to receive SMS notifications during the booking process by voluntarily providing a mobile telephone number and actively opting in.

SMS messages may include:

  • Booking confirmations

  • Schedule reminders

  • Officer assignment notifications

  • Officer arrival notifications

  • Service updates

  • Operational alerts

Message frequency varies depending on your active service requests.

Message and data rates may apply.

You may opt out at any time by replying STOP.

Reply HELP for assistance.

SMS consent is not a condition of purchasing security services.

Mobile phone numbers and SMS consent are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

How do you use cookies and similar technologies?

We use cookies and similar technologies to:

  • Operate our website

  • Authenticate registered users

  • Remember user preferences

  • Improve website performance

  • Analyze website traffic

  • Enhance security

  • Detect fraudulent activity

You may disable cookies through your browser settings, although certain website features may not function properly.

How long do you retain information?

We retain personal information only for as long as necessary to provide services, satisfy legal and regulatory obligations, resolve disputes, enforce agreements, and maintain appropriate business records.

When information is no longer required, it is securely deleted or anonymized where practical.

Your Privacy Rights

Depending on your jurisdiction, including California residents, you may have rights regarding your personal information, including the right to request access, correction, or deletion of certain personal information, subject to applicable law.

Requests may be submitted using the contact information below.

Children’s Privacy

Our services are intended for adults and businesses.

We do not knowingly collect personal information from children under 13 years of age.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or operational practices.

The updated version will be posted on this page with a revised Effective Date.

Contact Us

Heimdall Security Solutions

Website: https://www.heimdallss.com

Email: support@heimdallss.com

Phone: 669-324-8065

Mailing Address: 2306 Almaden Road Suite 110a San Jose, CA 95129

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